Refund policy

I want to cancel my order

The user will have a maximum period of twenty-four hours (business day), except if the order is already in the preparation process, to cancel his/her order. This period of twenty-four hours will be calculated from the date on which the purchase was made (if it is made on a Saturday, the calculation of the twenty-four (24) hours will be carried over to the following business Monday). Order cancellations must be processed through the Bath and Home Design Customer Service telephone number +34 942 324 160 or the email address soporte@bhdhome.com during business hours Monday to Friday, both included, from 7:00 a.m. to 3:00 p.m., except national or local holidays. Cancellations may only be made by the person who contracted the orders, and no person may do so on behalf of the contracting party.

I want to return my order

Returns of custom-made products are not accepted. Bath and Home Design, in the cases set out below, will proceed to collect the product and rectify it, in order to send the product back to the customer.

• The product does not correspond to the order.
• The product arrives with manufacturing errors that affect the quality or aesthetics of the product.

To initiate a return, please contact us at soporte@bhdhome.com.

Returns must be sent to the following address:

Bath & Home Design S.L.
Polígono de Heras, Parcela 323,
39792 Heras, Cantabria.

Refund

We offer refunds and exchanges within 14 days of receiving the order.

Once we receive and inspect your return, we will notify you if the refund has been approved. If applicable:

The refund will be automatically processed to your original payment method within 10 business days.
Please note that banks or credit card issuers may take a few additional days to reflect the refund in your account.
If more than 15 business days have passed since we approved your return and you have not received the refund, please contact us at soporte@bhdhome.com

Return Policy and Right of Withdrawal

Once your order has been received, you have 14 days to withdraw from the purchase (except for personalized products) from the date of delivery, provided that the product has not been used and has its original packaging, as well as all its original accessories or promotional gifts, if any.

You must contact us to process the return, by sending an email to soporte@bhdhome.com

We remind you that by making use of your right of withdrawal, we will refund the money paid for the product(s) purchased, deducting the transport costs derived from the delivery of the product, if any.

Once the product has been received in our warehouses and its condition has been checked, the amount will be refunded through the payment method used in the purchase, within a maximum period of 15 days after notification of withdrawal.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same condition in which they were received, except for personalized products. No refund will be made if the product has been used beyond the mere opening of the packaging, for products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the product(s) while they are in your possession. Please return the item including all its original packaging, labels and other parts and accessories that may accompany it.